Customer Success Director

Job Summary

A company in the Information Technology industry is seeking a Customer Success Director.

Position Responsibilities:

• Draft and maintain customer success plans to monitor usage data, risks, and expansion opportunities
• Assist customers in establishing a solid foundation for their DPA capability
• Manage the customer onboarding process across all capabilities

Qualifications:

• 8+ years of customer-facing experience in technology, sales, or customer success
• Ability to navigate customer organizational and political structures to identify and foster relationships with executives and stakeholders
• Experience implementing and/or supporting large-scale solutions at Fortune 500 companies
• Consulting background ideal
• BS/BA Engineering, Computer Science and/or MBA preferred