Customer Success Director

Job Summary

A company is looking for a Customer Success Director.

Key Responsibilities:

• Lead and manage the Customer Success team, providing guidance and support
• Develop and execute strategies to retain and expand existing customer relationships
• Serve as the primary point of contact for key partnership accounts, building strong relationships and addressing concerns

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field
• Minimum 8 years of experience in account management or sales within the healthcare industry
• Proven success in managing and growing large enterprise partnership accounts
• Deep understanding of the healthcare industry and compliance regulations
• Proficiency in CRM software, project management tools, and MS Office Suite