Customer Success Director

Job Summary

A company is looking for a Customer Success Director.

Key Responsibilities:

• Develop and execute customer success strategies for different customer segments and product offerings
• Manage and scale a multi-geo team and collaborate cross-functionally with sales, product management, and support
• Ensure customer renewals and expansion goals are met, drive customer advocacy, and gather customer feedback for product improvement

Qualifications:

• Experience in building and leading customer success teams
• Strong technical communication skills and domain expertise in data management and security
• Proven leadership skills, including talent building, data-driven decision making, and strategic negotiation
• 15+ years of experience in related roles such as solution architecture, product management, or customer success
• Bachelor's degree in computer science or related field, or equivalent experience