Customer Success Director

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities:

• Ensure high customer satisfaction and retention, exceeding performance expectations
• Develop and execute customer strategic plans, identifying opportunities for expansion
• Build strong relationships with customers and key stakeholders, both internally and externally

Required Qualifications:

• Bachelor's degree in Business or related field; Master's degree preferred
• Minimum of 10 years in relationship development and management with executives in complex customer environments
• Experience in health services, employer health benefits, or wellness solutions
• Proven ability to manage customer accounts and negotiate financial agreements
• Experience leading and growing high-performing teams