Customer Success Enablement Lead

Job Summary

A company is looking for a Customer Success Enablement & Communications Lead.

Key Responsibilities

• Lead the design and implementation of Customer Success (CS) accreditation, onboarding, and training programs
• Develop and manage scalable enablement content and communication strategies for the CS organization
• Drive change management initiatives and ensure smooth adoption of new processes and tools within the CS team

Required Qualifications

• 5+ years of experience in Customer Success, Enablement, Operations, or Program Management roles
• Bachelor's degree with 8+ years of professional experience in global organizations, preferably in SaaS or technology industries
• Strong business acumen and customer-centric mindset with excellent program management skills
• Experience in designing learning experiences and onboarding programs
• Familiarity with AI tools and their application in content creation and communication workflows