Customer Success Enablement Manager

Job Summary

A company is looking for a Customer Success Enablement Manager.

Key Responsibilities

• Build and define the Customer Success enablement strategy based on business needs and leadership input
• Design, build, and deliver training programs for new processes and product use cases
• Collaborate with leadership to capture feedback and iterate on enablement programs

Required Qualifications

• 7+ years of experience in enablement, leadership, or a relevant role; experience in a CSM role preferred
• Strong program management skills with a proven track record of leading training initiatives
• Demonstrated ability to develop structured plans and measurable metrics from broad concepts
• Data analytics proficiency to interpret and optimize programs based on available data
• Force Management, Command of the Message Certified is a plus