Customer Success Enablement Manager

Job Summary

A company is looking for a Customer Success Sales Enablement Manager to develop and implement enablement strategies for customer retention and growth.

Key Responsibilities

• Design and improve onboarding and ongoing training programs for Customer Success Managers and Technical Account Managers
• Create customer-facing resources and collaborate with Product Marketing on training for new features
• Lead training sessions and identify gaps in performance to enhance team effectiveness

Required Qualifications

• 3-5 years of experience in Customer Success Enablement, Sales Enablement, or Revenue Enablement (SaaS preferred)
• Deep understanding of the customer lifecycle and post-sale success processes
• Strong skills in facilitation, content development, and program management
• Experience with enablement tools and analyzing their impact
• Familiarity with Microsoft technologies is a plus