Customer Success Enablement Manager

Job Summary

A company is looking for a Customer Success Enablement Manager to support their global Customer Success and Support organization.

Key Responsibilities

• Design and operationalize a scalable post-live enablement strategy in collaboration with leadership
• Build and scale playbooks, scripts, and training programs to enhance CSM performance and customer interactions
• Translate customer health insights into targeted enablement programs to improve retention and reduce churn

Required Qualifications

• 4+ years of experience in Revenue Enablement or Customer Success Enablement
• Proven success in designing and executing enablement programs with measurable impacts on retention
• Experience working with Director- and VP-level stakeholders to align enablement strategies with business goals
• Strong program management skills with the ability to execute and iterate on strategies
• Hands-on experience with enablement and customer experience tools