Customer Success Enablement Manager

Job Summary

A company is looking for a Customer Success Enablement Manager.

Key Responsibilities

• Develop and standardize multimodal enablement programs for Customer Success Managers (CSMs)
• Analyze CSM performance data to provide actionable insights and strategic recommendations
• Collaborate with Product and Marketing teams to prepare the Customer Success organization for product launches

Required Qualifications

• Proven experience in a high-growth SaaS or technology company, preferably in EdTech
• Deep domain knowledge in Customer Success strategy and enablement
• Experience in executing go-to-market strategies and defining the Customer Journey
• Ability to manage cross-functional projects with measurable goals
• Strong analytical skills for translating data into actionable decisions