Customer Success Engagement Manager

Job Summary

A company is looking for a Customer Success Engagement Manager to drive the successful implementation of enterprise SaaS solutions.

Key Responsibilities

• Manage 3-5 concurrent customer implementation projects, ensuring timelines and deliverables are met
• Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication
• Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers

Required Qualifications

• Proven experience managing multiple concurrent projects in a SaaS or enterprise software context
• Familiarity with Generative AI, Private RAG, and related technologies
• Exceptional communication and interpersonal skills to engage both technical and non-technical audiences
• Strong analytical skills to anticipate and address potential challenges during implementation
• Innovative mindset to adapt to a fast-moving environment