Customer Success Engineer

Job Summary

A company is looking for an Associate Customer Success Engineer.

Key Responsibilities

• Respond to technical and product questions from customers through various communication channels
• Troubleshoot application and product issues while managing incidents and escalations
• Collaborate with teams to improve customer experience and document process improvements

Required Qualifications

• Strong background in cloud technology and Linux systems
• Prior experience in Customer Success or similar roles
• Working knowledge of Linux, networking, storage, and virtualization technologies
• Experience with database engines like MySQL, PostgreSQL, or MongoDB
• Certifications such as RHCE, CKA, or CKAD are a plus