Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to serve as a trusted tech advisor and strategic partner to customers.

Key Responsibilities

• Ensure smooth onboarding for customers and maximize platform value
• Design and implement integrations with various customer tech stacks and resolve technical issues
• Own the post-sales experience and define customer success metrics for reporting and decision-making

Required Qualifications

• 5+ years of relevant work experience in technical support or customer success roles
• A degree in Computer Science or a related field, or prior coding experience
• Strong project management and cross-functional collaboration skills
• Experience working with publishers or websites is a plus
• An action-oriented mindset focused on scalable solutions and repeatable processes