Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Provide technical leadership and guidance to ensure successful usage and adoption of technologies
• Take ownership of post-sales technical issues and collaborate with cross-functional teams for resolution
• Guide customers through the adoption stages of the platform and work with internal teams

Required Qualifications

• B.S. in Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineering role or as a network engineer
• Strong understanding of networking and security fundamentals
• Experience with multiple network vendors (e.g., Cisco, Fortinet, Palo Alto Networks)
• One or more relevant certifications (e.g., CCIE, JNCIE, VCDX) is highly desired