Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to build strategic relationships with customers and ensure they achieve desired outcomes through product interactions.

Key Responsibilities

• Ensure customer desired outcomes are achieved through proactive outreach
• Manage and prioritize a portfolio of customers to ensure their success and satisfaction
• Act as a subject matter expert for customers planning changes or enabling new capabilities

Required Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
• Previous experience in technical support, sales engineering, or technical account management
• Experience designing and supporting multilayer IP networks, including routing and switching
• Experience with network security technologies such as firewalls and intrusion prevention
• Familiarity with managing enterprise deployments of mobile and workstation devices