Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer (K-12).

Key Responsibilities

• Ensure that customer desired outcomes are achieved through proactive outreach
• Manage and prioritize assigned portfolio of customers for success and satisfaction
• Act as the customer's go-to subject matter expert for planning changes or enabling new capabilities

Required Qualifications

• Bachelor's degree in a technical field (Computer Science, Computer Engineering, Information Technology, etc.)
• Previous experience in technical support, sales engineering, or technical account management
• Experience designing and supporting multilayer IP networks; routing and switching
• Experience with network security technologies and managing enterprise deployments of devices
• Willingness to travel 10% of the time