Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Configure customer accounts and facilitate onboarding while customizing backup policies
• Identify migration opportunities and conduct success planning and strategy sessions
• Run recovery simulations and deliver quarterly resilience reports to track customer value

Required Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery
• Hands-on expertise across operating systems, virtualization, storage, and cloud platforms
• VMCE certification required (may be completed post-hire)
• Preferred industry certifications include AWS Solutions Architect and Microsoft Azure certifications
• Proven ability to translate business outcomes into technical adoption roadmaps