Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer, EMEA.

Key Responsibilities:

• Collaborate with customers to drive product usage and ensure effective deployment support
• Conduct comprehensive training sessions for customers to enhance product utilization
• Build and maintain strong customer relationships while resolving technical issues and gathering feedback

Required Qualifications:

• Bachelor's degree in a relevant technical field or equivalent practical experience
• Deep understanding of modern Cyber Security technologies and trends
• Understanding of regulatory frameworks such as DORA & NIST
• 5+ years of experience in customer success, technical support, or related roles, preferably in SaaS or information security
• Technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)