Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to serve as Tier 3 technical support and the primary escalation point between Customer Support and Product Engineering.

Key Responsibilities

• Own escalated technical issues and validate bugs across various environments
• Query databases and test APIs to isolate root causes and confirm system behavior
• Create high-quality engineering tickets with clear problem statements and supporting evidence

Required Qualifications

• Strong technical foundation, including SQL, API testing, and scripting in Node.js
• Experience with Git for version control and testing fixes
• Ability to investigate complex technical issues and document findings clearly
• Organized and accountable, managing a steady flow of escalations independently
• Adaptable and eager to learn new systems and workflows quickly