Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to drive long-term customer outcomes across the Data Platform.

Key Responsibilities

• Configure customer accounts, customize backup policies, and facilitate onboarding
• Identify migration opportunities and conduct success planning and strategy sessions
• Run recovery simulations and deliver quarterly resilience reports

Required Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery
• Hands-on expertise across operating systems, virtualization, storage, and cloud platforms
• VMCE certification required (may be completed post-hire)
• Preferred industry certifications: AWS Solutions Architect or Microsoft Azure Administrator/Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps