Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to ensure customers derive maximum value from their products post-purchase.

Key Responsibilities

• Collaborate with customers to drive product usage and ensure effective deployment support
• Conduct comprehensive training sessions for customers post-procurement
• Build and maintain strong customer relationships, gathering feedback for product improvements

Required Qualifications

• Bachelor's degree in a relevant technical field or equivalent practical experience
• Deep understanding of modern Cyber Security technologies and trends
• Understanding of regulatory frameworks such as DORA & NIST
• 5+ years of experience in customer success or technical support, preferably in SaaS or information security
• Technical understanding of Active Directory, REST APIs, and scripting technologies (Python or PowerShell)