Customer Success Engineer

Job Summary

A company is looking for a Lead Customer Success Engineer.

Key Responsibilities

• Resolve customer concerns and troubleshoot issues alongside the engineering team
• Develop and improve internal tools while specializing in specific product areas
• Assist Customer Success Managers with enterprise requests and enhance internal documentation and processes

Required Qualifications

• 6+ years of experience in Customer Success Engineering
• Understanding of modern web architecture and frontend frameworks like Next.js and React
• Experience with incident management and procedural communication
• Familiarity with metered usage and subscriptions in a complex SaaS product
• Availability for weekend on-call work based on a rota system