Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to support and enhance customer interactions while contributing to internal tooling and product improvements.

Key Responsibilities

• Run day-to-day support across email, in-app chat, and Slack Connect
• Debug technical issues with customers and assist with domain setup, migrations, and integrations
• Build internal tooling to streamline support processes and improve customer documentation

Required Qualifications

• 3+ years of experience in a customer success or support role
• Proficiency in reading and writing code, particularly in Next.js
• Experience with debugging technical issues and working with APIs
• Strong organizational skills and ability to work in an async remote environment
• Familiarity with email deliverability concepts and DNS setup is a plus