Customer Success Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Own the customer support experience across various channels and drive issues to resolution
• Engage in the practitioner community to answer questions and build relationships with users
• Diagnose technical issues and collaborate with Engineering for root cause analysis and fixes

Required Qualifications

• 3-5 years of experience in technical support or a similar customer-facing technical role
• Experience resolving complex technical issues across distributed systems
• Familiarity with API concepts and understanding of coding languages (e.g., TypeScript, Go, Python)
• Experience with applications deployed in secure customer networks, including cloud and data center infrastructure
• Proven experience supporting security products or non-SaaS applications within enterprise networks