Customer Success Engineer

Job Summary

Supporting mid-market customers remotely, the full-time Customer Success Engineer will coordinate platform deployments, guide technical discussions, and proactively resolve support tickets while collaborating with sales, product, and engineering teams.

Key responsibilities

• Coordinate and assist in the deployment of the runZero Platform for assigned customers
• Guide technical conversations to align platform features with customer business needs
• Proactively investigate and resolve support tickets, ensuring timely communication with customers

Required qualifications

• Working knowledge of the OSI model, TCP/IP, and network protocols (e.g., SSH, SNMP, HTTP)
• Foundational knowledge of cybersecurity concepts, such as attack surface management and vulnerability management
• Comfort working with Linux or macOS command line interfaces
• Foundational knowledge in at least one programming language and a strong desire to build upon this skill set
• Strong interpersonal skills with the ability to interpret customer feedback effectively