Customer Success Engineer

Job Summary

To support a major federal financial regulatory agency, the full-time remote Customer Success Engineer will provide Tier 3 technical support for a cloud-based case management system, diagnosing and resolving complex application and infrastructure issues.

Key responsibilities

• Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
• Investigate and resolve issues within the AWS environment, including Aurora PostgreSQL, CloudWatch, and Splunk
• Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues

Required qualifications

• Bachelor's Degree
• Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
• Proficiency troubleshooting Java backend and React frontend applications
• Experience working within AWS environments, including monitoring tools such as CloudWatch and Splunk
• Familiarity with PostgreSQL and ability to investigate data-related issues