Customer Success Engineer

Job Summary

Working remotely in a full-time capacity, the Customer Success Engineer will manage end-to-end technical implementation for mid-market and enterprise customers, focusing on HRIS integrations, SSO setup, and API configurations while collaborating closely with the Account Management team.

Key responsibilities

• Own end-to-end technical implementation for customer integrations and automation logic
• Build and maintain AI-powered workflows to streamline implementation tasks
• Serve as the primary technical point of contact during onboarding and resolve integration issues

Required qualifications

• 3-5 years in a Customer Success Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role at a SaaS company
• Hands-on experience with HRIS systems, SSO protocols, and API-based integrations
• Demonstrated ability to use AI tools to enhance workflow efficiency
• Excitement for troubleshooting and resolving technical issues independently
• Strong written communication skills for explaining technical concepts to non-technical stakeholders