Customer Success Engineer

Job Summary

To support customer success, the full-time Customer Success Engineer will provide high-quality technical support for the platform, diagnosing complex issues, managing SAML SSO configurations, and validating data workflows in a fully remote environment.

Key Responsibilities

• Diagnose and resolve complex application and integration issues beyond Tier 2 support
• Manage troubleshooting for SAML SSO configurations and API-driven integrations
• Collaborate with engineering to document system quirks and create internal troubleshooting guides

Required Qualifications

• 3+ years of experience in high-tier technical support or junior engineering roles within a SaaS environment
• Proficiency in reading, writing, or debugging JavaScript or other scripting languages
• Strong technical background in User Provisioning and data file manipulation (JSON, XML, CSV)
• Experience configuring and troubleshooting SAML SSO systems like Okta or Azure AD
• Prior experience in the Ed Tech/LMS sector or higher education is preferred