Customer Success Engineer

Job Summary

Owning the technical relationship for enterprise accounts, the full-time remote Customer Success Engineer will manage onboarding, adoption, and account health while configuring monitoring systems, troubleshooting infrastructure issues, and automating workflows to ensure lasting value from the platform.

Key responsibilities

• Own the technical relationship for enterprise accounts from kickoff through full platform adoption, focusing on account health and adoption metrics
• Configure and deploy monitoring, alerting, and automation policies directly within customer environments
• Act as the technical translator between customers and the product team, providing feedback to shape future platform direction

Required qualifications

• 3 to 5+ years of hands-on technical experience at an MSP or as a corporate IT administrator
• Direct experience with scripting, server administration, and network deployment, including firewalls
• Hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, or Kaseya
• Ability to troubleshoot and resolve technical issues independently
• Strong communication skills for translating technical details for customers and internal teams