Customer Success Engineer

Job Summary

Driving customer success in a full-time remote role, the Customer Success Engineer will lead onboarding, develop success plans, and articulate value for clients while managing relationships with technical stakeholders across various sectors.

Key responsibilities

• Lead end-to-end customer onboarding and ensure operational readiness
• Build and maintain customer success plans that drive engagement and adoption
• Proactively manage customer relationships through regular check-ins and business reviews

Required qualifications

• Proven experience in a technical post-sales role such as customer success or technical account management
• Hands-on familiarity with Kubernetes and cloud-native technologies
• Ability to engage with a range of stakeholders, from executives to technical teams
• Strong understanding of SaaS business drivers for renewal and expansion
• Structured and proactive approach to managing customer success frameworks