Customer Success Engineer

Job Summary

To support a growing customer base, the full-time salaried Customer Success Engineer will embed closely with clients to ensure effective adoption of the CARTO platform, lead customer lifecycle phases, and advocate for customer needs while working remotely in the USA.

Key Responsibilities

• Embed closely with customers to understand their business goals and ensure measurable impact through effective platform adoption
• Lead and influence different phases of the customer lifecycle, from onboarding to renewal, to deliver results
• Establish trusted advisor relationships with strategic enterprise customers and analyze key account data to present actionable insights

Required Qualifications

• 4+ years of experience in enterprise customer-facing roles such as Customer Success, Technical Account Management, or Solutions Engineering
• Strong technical foundation with knowledge in geospatial analytics and experience working with SQL
• Proven experience utilizing AI tools to enhance customer outcomes and maximize work efficiency
• Ability to communicate confidently with C-level stakeholders and lead technical conversations
• Demonstrated passion for customer service and ability to build trust with diverse teams and clients