Customer Success Engineer

Job Summary

To support a growing user base, the full-time Customer Success Engineer will manage customer requests, debug issues, and implement permanent fixes while working remotely across UTC-3 to UTC-8 time zones.

Key responsibilities

• Act as the front-line for customer requests and support
• Debug and report issues, shipping scoped fixes for bugs and regressions
• Train and enhance the AI support agent to improve ticket resolution efficiency

Required qualifications

• 3-5 years of experience in technical support or customer success
• Proven ability to scale support in a high-growth environment using automation and AI
• Experience with improving email deliverability
• Strong problem-solving skills in high-pressure situations
• A passion for helping developers solve problems