Customer Success Engineer

Job Summary

To support a growing user base, the full-time Customer Success Engineer will manage customer requests, debug and ship fixes for issues, and advocate for customer needs while working remotely with a shifted week from Tuesday to Saturday.

Key responsibilities

• Be the front-line of customer requests and troubleshoot issues
• Debug, report, and implement scoped fixes for bugs and regressions
• Create guides and improve AI support agents to enhance customer experience

Required qualifications

• 3-5 years of technical support or customer success experience
• Experience in scaling support operations at a high-growth company
• Proven ability to improve email deliverability
• Strong problem-solving skills under customer pressure
• Passion for helping developers solve technical issues