Customer Success Engineer

Job Summary

Serving as a technical partner to customers, the contracted remote Customer Success Engineer will troubleshoot complex technical issues, guide implementations, and manage Apple device management tasks, requiring a late-night to early-morning working schedule to align with Pacific Time Zone business hours.

Key Responsibilities

• Deploy and manage applications and configurations via Apple Configurator and MDM clients, primarily using Jamf
• Troubleshoot and resolve complex technical issues, providing technical support and solutions tailored to customer environments
• Write and maintain technical documentation while advocating for product improvements based on customer feedback

Required Qualifications

• 5+ years of hands-on experience with iOS and macOS in an MDM/EMM environment, with required Jamf experience and certification
• 3+ years in a customer-facing technical role, such as customer success engineering or technical support
• 2+ years of experience with Bash and/or Python for scripting and workflow automation
• 4+ years of experience working with external APIs and building custom APIs
• Fluent English communication skills, with the ability to explain technical concepts to non-technical audiences