Customer Success Engineer
Job Summary
Driving long-term customer outcomes, the full-time remote Customer Success Engineer with German will manage onboarding, adoption, and optimization of Veeam products while proactively identifying churn risks and upsell opportunities.
Key responsibilities
- Configure customer accounts and customize backup policies while facilitating onboarding and stakeholder orientation
- Identify migration opportunities and conduct success planning sessions to align business outcomes with product adoption
- Run recovery simulations and deliver quarterly resilience reports to track and report on customer resilience posture
Required qualifications
- 5+ years in customer-facing engineering roles focused on data backup and recovery
- Advanced level of English and German language proficiency
- Hands-on expertise across operating systems, virtualization, storage, and cloud platforms
- VMCE certification required, with industry certifications like AWS Solutions Architect preferred
- Proven ability to engage with executive stakeholders and translate business outcomes into technical adoption roadmaps
Complete Job Description
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