Customer Success Engineer
Job Summary
To drive customer success at scale, the full-time remote Customer Success Engineer will manage a pooled portfolio of clients, focusing on adoption, retention, and expansion through automated customer journeys and technical guidance.
Key Responsibilities
- Own adoption, retention, and expansion across a large, pooled portfolio of customers through a one-to-many approach
- Design and execute scalable customer journeys, including digital onboarding sequences and automated lifecycle touchpoints
- Provide hands-on technical guidance, troubleshoot issues, and build reusable enablement assets for customer support
Required Qualifications
- 3-5+ years in a technical, customer-facing role such as Customer Success Engineering or Sales Engineering at an API-driven or AI company
- Fluency in APIs and developer workflows, with the ability to run demos and troubleshoot technical issues
- Experience in serving a high volume of customers or building scaled/tech-touch programs
- Strong systems thinking and process orientation, with a track record of creating repeatable playbooks or automations
- A data-driven mindset, comfortable using customer health data to prioritize and refine work
Complete Job Description
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