Customer Success Engineer
Job Summary
Providing hands-on technical guidance and support to existing customers, the full-time remote Customer Success Engineer will lead onboarding, implementation, and ongoing value delivery from the platform while collaborating closely with Customer Success Managers.
Key responsibilities
- Lead technical onboarding and implementation for new and existing direct customers
- Configure integrations, APIs, and platform settings tailored to each customer's needs
- Run technical training sessions and product demos to support customer adoption of new capabilities
Required qualifications
- 3+ years of experience in a technical, customer-facing role or a strong technical foundation from education or internships
- Comfortable learning a product quickly and explaining it to non-technical customers
- Genuinely growth-minded with an interest in progressing towards a Technical Account Manager or Solutions Engineering role
- Preferred familiarity with APIs, web/DNS concepts, or integrations
- Exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting is a plus
Complete Job Description
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