Customer Success Engineer
Job Summary
Acting as a trusted advisor for federal clients, the full-time remote Customer Success Engineer will drive customer success throughout the lifecycle, from onboarding to expansion, while collaborating across technical functions to demonstrate the value of Cribl solutions.
Key responsibilities
- Drive the entire Customer Success lifecycle, ensuring customers achieve desired outcomes and value from Cribl solutions
- Establish and maintain relationships with stakeholders and senior management to develop success plans and KPIs for major customers
- Communicate effectively with tech touch customers using data-driven metrics to automate responses and enhance customer engagement
Required qualifications
- Minimum of 5 years in a related role with direct customer advocacy and engagement experience in post-sales
- Experience with Federal or Public Sector organizations, including GovCloud or FEDRAMP
- Proven ability to drive product value by developing new use cases related to data management
- Direct experience with Observability, Logs, Metrics, IT Operations, and Security
- Strong customer-facing presentation skills in program reviews or similar events
Complete Job Description
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