Customer Success Engineer

Job Summary

To support the Enterprise team, the full-time remote Customer Success Engineer will provide post-sales technical leadership, ensuring successful adoption of technologies while collaborating with cross-functional teams and managing customer interactions.

Key responsibilities:

• Providing advice and guidance as the subject matter expert to ensure successful ongoing usage and adoption of technologies
• Taking ownership of post-sales technical issues and documenting problem resolution steps and troubleshooting procedures
• Walking customers through various stages of adoption with the Forward Networks Platform

Required qualifications:

• B.S. in Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company or as a network engineer for a large enterprise or governmental agency
• Strong understanding of networking and security fundamentals
• Experience working with multiple network vendors (e.g., Cisco, Palo Alto Networks, etc.)
• One or more of the following certifications: CCIE, JNCIE, or VCDX