Customer Success Engineer
Job Summary
As the primary technical owner driving long-term customer outcomes across the Veeam Data Platform, the full-time remote Customer Success Engineer will manage onboarding, adoption, and optimization for clients while proactively identifying churn risks and upsell opportunities.
Key responsibilities
- Configure customer accounts and facilitate onboarding while customizing backup policies and storage
- Conduct assessments and build protection plans, recommending software products and architectures across the Veeam Data Platform
- Monitor signals to detect churn risk early and define mitigation plans, partnering on renewal strategies with actionable technical insights
Required qualifications
- 5+ years in customer-facing engineering roles focused on data backup and recovery
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
- VMCE certification required (may be completed post-hire within an agreed timeframe)
- Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
Complete Job Description
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