Job Summary

A computer networking company needs applicants for an opening for a Customer Success Engineering Head.

Individual must be able to fulfill the following responsibilities:

• Lead, manage, and mentor a team of Customer Success Engineers responsible for customer training, on-boarding, support, and post-sales technical engagement
• Recruit and on-board new team members both in the United States and globally to support company’s growth
• Continuously look for ways to improve team’s process and approach to best support and drive success within customer base

Qualifications Include:

• Ability to travel to customer sites as required post COVID-19
• Minimum of 5 years of management experience, leading either network engineering or customer-facing engineering teams
• Experience managing Cisco/Juniper routers and your own Linux servers
• Ability to conduct technical conversations with customers ranging from staff-level engineers and architects to senior executives
• Demonstrated strong understanding of network routing, switching, BGP, and NetFlow/IPFIX/sFlow technologies
• Knowledgeable about AWS, Azure, and/or GCP cloud platforms