Customer Success Engineering Leader

Job Summary

Leading and scaling the technical Customer Success function, the full-time remote Customer Success Engineering Leader will manage a team, drive successful implementations, and own technical onboarding and adoption for strategic accounts while ensuring renewal outcomes.

Key responsibilities

• Manage, coach, and develop a team of Customer Success Engineers
• Drive successful implementations in complex enterprise environments and establish repeatable onboarding processes
• Lead high-severity escalations and ensure fast, high-quality resolution while maintaining customer trust

Required qualifications

• 8+ years in customer-facing technical roles in B2B SaaS, ideally in cybersecurity and/or identity
• 2+ years of people leadership experience managing technical roles
• Strong technical depth across enterprise SaaS implementation patterns and basic scripting/automation
• Domain familiarity in identity security and governance with proven ability to build repeatable processes
• Strong understanding of IAM technologies and cloud platforms