Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to build strong relationships with customers and partners while ensuring excellent service delivery.

Key Responsibilities

• Serve as the primary liaison between partners, end customers, and internal teams, fostering trusted advisor relationships
• Plan and facilitate key project milestones to ensure consistent project delivery
• Monitor service usage and compile detailed performance reports, identifying opportunities for upsell and cross-sell

Required Qualifications

• At least 2+ years of experience in sales operations or a related role, preferably in the IT services industry
• Experience with Public Key Infrastructure (PKI) is preferred
• Proficiency in Google Office Suite and experience with CRM systems, such as Hubspot
• Strong analytical skills to translate customer data into actionable strategies
• Ability to work independently and collaboratively in a fast-paced environment