Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive for Global Accounts.

Key Responsibilities

• Lead the renewal and upsell sales motions for existing Global Firm customers, focusing on driving retention and managing complex deals
• Track customer health and usage data, identify growth opportunities, and escalate critical concerns to ensure customer satisfaction and success
• Develop and implement best practices and long-term Customer Success Plans in collaboration with internal partners

Required Qualifications

• Bachelor's degree required; master's degree or equivalent preferred
• 5+ years of professional experience, with a minimum of 3 years in client management within B2B SaaS or a comparable environment
• Experience with Gainsight and Salesforce
• Strong operational discipline, including forecasting and system hygiene
• Familiarity with cloud software solutions and delivery models