Customer Success Executive

Job Summary

A company is looking for a Principal Customer Success Executive.

Key Responsibilities

• Identify areas of risk and take steps to prevent customer or revenue churn
• Work closely with Sales Teams to define and execute product adoption and customer retention plans
• Provide prescriptive guidance on internal project/program governance and ensure adherence to governance models

Required Qualifications

• Experience integrating AI into work processes and decision-making
• Significant experience collaborating with senior IT and business leaders
• PMP preferred; project management experience required
• A minimum of 10 years in a client-facing or relevant role in account or client relationship management
• Experience in critical subject areas such as IT Strategy, IT Operations, and IT Governance