Customer Success Executive

Job Summary

Acting as a key technical resource, the full-time remote Customer Success Executive will manage complex customer challenges, advocate for client needs, and drive business value through strategic conversations and proactive guidance on Ping's solutions.

Key responsibilities

• Serve as the primary contact for major customer incidents, managing communications and expectations through resolution
• Analyze customer data to identify trends and risks, and develop "success plans" to enhance customer onboarding and adoption
• Collaborate with cross-functional teams to address customer needs and drive value realization across the Ping platform

Required qualifications

• Minimum of 10 years of experience in Customer Success or related fields
• Experience in consulting and implementation of IT systems, particularly cloud services or identity management
• Strong technical aptitude with the ability to learn customer use cases and architectural requirements
• Proven track record of resolving customer issues and advocating for their needs
• Experience with enterprise-level customers and familiarity with CRM systems like SFDC or Gainsight