Customer Success Executive

Job Summary

Driving post-sales success for key accounts, the full-time Customer Success Executive will lead customer transformation initiatives, foster relationships with C-level executives, and collaborate strategically to ensure predictable renewals and maximize business impact in a remote work environment.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning offerings to customer goals and delivering industry thought-leadership
• Partner with Account Executives to create and execute integrated strategies that deliver long-term value for customers and the organization
• Proactively identify risks to success and develop strategies with customers and internal teams to ensure smooth value realization

Required qualifications

• BA/BS or equivalent required; Master's degree preferred
• Minimum of 12 years in management consulting or leadership roles focused on technology-enabled business transformations
• Demonstrated success in running large-scale strategic accounts and exceeding business objectives
• Strong experience building relationships with C-level business leaders in large enterprises
• Proven ability to thrive in rapidly changing environments and adapt strategies accordingly