Customer Success Executive

Job Summary

Driving post-sales transformation for key accounts, the full-time Customer Success Executive will lead strategic initiatives to ensure customer success, foster collaboration with C-level executives, and maximize the impact of ServiceNow's solutions in a flexible work environment.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals
• Partner with Account Executives to create and execute integrated pre- and post-sales strategies
• Proactively identify potential risks and develop strategies to ensure smooth value realization

Required qualifications

• BA/BS or equivalent required; Master's degree preferred
• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• Proven success in managing large-scale strategic accounts and leading high-performing teams
• Strong experience in building relationships with C-level business leaders
• Demonstrated ability to adapt strategies in rapidly changing environments