Customer Success Executive

Job Summary

Driving post-sales transformation for key accounts, the full-time Customer Success Executive will lead strategic initiatives, collaborate with C-level executives, and ensure customer success through effective risk mitigation and value realization in a flexible or remote work environment.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings with customer goals
• Partner with Account Executives to create and execute integrated pre- and post-sales strategies
• Proactively identify potential risks and develop strategies to ensure smooth value realization

Required qualifications

• Minimum of 12 years in management consulting or leadership roles focused on technology-enabled business transformations
• Experience integrating AI into work processes and decision-making
• Demonstrated success in managing large-scale strategic accounts and leading high-performing teams
• Strong experience building relationships with C-level executives in large enterprises
• BA/BS or equivalent required; Master's degree preferred