Customer Success Executive

Job Summary

As a seasoned technical expert, the full-time remote Customer Success Executive will manage complex customer challenges, advocate for client needs, and drive business value through strategic conversations and proactive guidance on Ping's solutions.

Key responsibilities

• Act as the main point of contact for major customer incidents, managing expectations and communications until resolution
• Analyze customer data to identify trends and risks, providing recommendations to enhance adoption and utilization
• Develop and deliver success plans for key customers, ensuring their onboarding, adoption, and advocacy across the portfolio

Required qualifications

• A minimum of 10 years of related experience in Customer Success or Experience
• Experience in consulting and implementing IT systems, preferably in cloud services or identity management
• Strong technical aptitude for understanding customer use cases and architectural requirements for Ping solutions
• Proven track record of resolving issues and advocating for enterprise-level customers
• Familiarity with SFDC, Gainsight, or equivalent CRM systems