Customer Success Executive

Job Summary

Driving post-sales transformation for key accounts, the full-time Customer Success Executive will lead strategic initiatives to ensure customer success and maximize the impact of ServiceNow's offerings while working remotely.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning offerings with customer goals
• Collaborate with Account Executives to execute integrated pre- and post-sales strategies
• Proactively identify potential risks and develop strategies to ensure value realization

Required qualifications

• ServiceNow experience is required
• Minimum of 12 years in management consulting or leadership roles focused on technology-enabled business transformations
• Educational Background: BA/BS or equivalent required, Master's degree preferred
• Proven track record in building and leading high-performing Customer Success or Consulting teams
• Strong experience in identifying and solving complex business problems aligned with customer objectives